Privacy Policy

This Privacy Policy explains how Karjan Food Delivery ("we", "us", "our") collects, uses, shares, and protects information when you use the Karjan Food Delivery customer app, the Karjan Food Delivery Delivery Partner (Rider) app, and this website (together, the "Service"). It describes only the information the Service actually collects — nothing more. Sections 1–8 below describe our customer app; Section 9 describes the additional information collected specifically from Delivery Partners (Riders).

1. Information We Collect

Account & identity information

To create an account, we collect your mobile number, which is used together with a one-time password (OTP) to verify and log you in — we do not require a traditional password. OTP codes are stored in hashed form and expire automatically; they are never stored in plain text. You may optionally provide your name and email address and a profile image.

Delivery address information

When you save a delivery address, we collect the recipient's name and contact mobile number, the house/flat number, area, landmark, city, pincode, and any delivery instructions you add.

Precise location (latitude/longitude)

If you grant location permission, we collect your device's precise GPS location (latitude and longitude) when you use "use my current location" to set or confirm a delivery address, and to calculate delivery distance and delivery fees. We only access your location when you actively use these features — the app does not track your location continuously in the background. The coordinates you confirm are stored against your saved address.

Order and transaction information

We collect information about the orders you place — the restaurant, items, quantities, prices, applied coupons, order status, order history, and any cancellation reason you provide.

Payment information

Online payments (UPI, card, or wallet) are processed through our payment partner, Razorpay. We do not collect or store your full card number, CVV, or UPI PIN — these are entered directly into Razorpay's secure checkout and handled by Razorpay. We store the payment status, the Razorpay order/payment/refund reference identifiers, and refund status needed to confirm and reconcile your order. If you choose Cash on Delivery, no online payment information is collected at all.

Push notification & device information

To send you order status updates and other service notifications, we collect a device push notification token (via Firebase Cloud Messaging), along with your device platform (Android/iOS) and a device identifier used solely to manage that token.

Support and reviews

If you contact support, we collect the messages you send us and our replies, to resolve your query. If you submit a rating or review for a restaurant or delivery partner, we collect the content of that review.

2. How We Use Your Information

• To create and secure your account, and verify you via OTP.
• To process, confirm, and deliver your orders, including calculating delivery fees and distance.
• To process online payments and refunds through Razorpay.
• To send order status updates and service notifications via push notification.
• To provide customer support and respond to your queries.
• To maintain the security and integrity of the Service, and prevent fraud or abuse.

We do not use your information for third-party advertising, and we do not use any third-party analytics or advertising SDKs in the customer app.

3. Third-Party Service Providers

We share limited information with the following service providers, solely to operate the Service:

• Razorpay — to process online payments and refunds.
• Firebase Cloud Messaging (Google) — to deliver push notifications to your device.
• MSG91 — to deliver OTP verification codes via SMS, where SMS delivery is enabled.
• OpenStreetMap (Nominatim) — to convert a location you select on the map into a readable address, and vice versa.

Each of these providers only receives the information necessary to perform their specific function and is not permitted to use it for their own marketing purposes.

4. How We Share Information

• Restaurants you order from receive your order details and the delivery address needed to prepare and hand off your order.
• Delivery partners assigned to your order receive your delivery address and contact number needed to complete delivery.
• We do not sell your personal information to any third party.
• We may disclose information if required by law, court order, or to protect the rights, safety, or property of Karjan Food Delivery, our users, or the public.

5. Data Retention

We retain your account and order information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account and associated personal data at any time, subject to any records we are legally required to keep (such as transaction records).

6. Data Security

We use industry-standard measures to protect your information, including password-less OTP authentication with hashed, time-limited OTP codes, and secure, PCI-compliant payment processing through Razorpay so that sensitive card/UPI credentials never pass through or are stored on our servers. No method of transmission or storage is 100% secure, but we work to protect your information using commercially reasonable safeguards.

7. Your Rights and Choices

• Access & correction — you can view and update your profile, addresses, and saved information within the app.
• Location permission — you can grant or revoke location permission at any time from your device settings; declining it only limits the "use current location" feature.
• Push notifications — you can disable notifications at any time from your device settings.
• Account deletion — see the dedicated section below.

8. Account Deletion

You can permanently delete your account in two ways: in the app, go to Profile → Delete Account; or, without opening the app, visit our public account deletion page, verify your registered mobile number with a one-time code, and confirm.

Deleted immediately: your name, email, and mobile number; saved delivery addresses and precise location data; favourites; cart; device/push-notification tokens; in-app notifications; reviews and support ticket history; and OTP/authentication records. All active login sessions are revoked.

Retained, and why: your past order history and the associated payment and refund records are retained — no longer linked to your name, email, or mobile number — because we have a legitimate need to keep financial/transaction records for legal, tax, accounting, and fraud-prevention purposes. No other personal data is retained.

Processing time: deletion is processed immediately once your identity is verified — there is no waiting period.

9. Delivery Partner (Rider) Data

This section applies specifically to the Karjan Food Delivery Delivery Partner (Rider) app and describes the additional information we collect from delivery partners, on top of the account information described in Section 1 above (mobile number, OTP-based login, and optional name).

What we collect

• Vehicle details — your vehicle type and vehicle registration number.
• Bank details — your bank account number and IFSC code, so we can pay your delivery earnings.
• Precise location (latitude/longitude) — while you are online and during an active delivery, so we can offer you nearby orders, route you to pickup/drop locations, and record your delivery trail. We do not collect your location while you are offline.
• Delivery and earnings information — the orders assigned to you, assignment and delivery timestamps, distance travelled, and your earnings amount for each completed delivery.
• Push notification & device information — a Firebase Cloud Messaging device token and device platform, so we can notify you of new delivery offers and order updates.
• Performance information — your delivery rating and total completed deliveries.

We do not currently collect any identity or KYC documents through the Rider app.

Why we collect it

• To verify and activate your delivery partner account.
• To offer you nearby available orders and route you to pickup and drop locations.
• To calculate and pay your delivery earnings to the bank account you provide.
• To send you delivery offers and order status updates via push notification.
• To maintain accountability during deliveries and support dispute resolution if needed.

How we share it

• Customers whose order you deliver, and the restaurant preparing it, see your name only — never your mobile number, live location, vehicle, or bank details.
• We do not sell your information, and we never share your bank details, live location, or earnings with any restaurant or customer.
• Your mobile number and device token are shared with MSG91 and Firebase Cloud Messaging respectively, exactly as described in Section 3 above, and for the same purpose.

Retention and account deletion

Deleting your Rider account permanently removes your vehicle and bank details, live location data, Rider-app device/push tokens, and Rider-app notifications. Your past delivery records (order numbers and earnings amounts, no longer linked to your name or mobile number) are retained for accounting purposes, the same way customer order history is retained — see Section 5 above.

If you also hold a Customer or Restaurant account on the same mobile number, deleting your Rider account removes only your Rider data — your other account(s) and their login continue to work normally.

Deletion is blocked while you have an active delivery in progress — complete or hand off the delivery first, then request deletion again.

You can delete your Rider account the same way described in Section 8: in the Rider app, go to Profile → Delete Account; or, without opening the app, visit our public account deletion page.

10. Children's Privacy

The Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us: at support@karjanfooddelivery.com.