Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Karjan Food Delivery customer app and website (together, the "Service"), operated for customers in Karjan, Gujarat, India. By creating an account or placing an order, you agree to these Terms.

1. Account & Eligibility

• You must provide a valid mobile number and verify it via OTP to create an account.
• You are responsible for keeping your account and the mobile number linked to it secure.
• You must be legally capable of entering into a binding contract under Indian law to place an order.

2. Restaurant Listings & Availability

Restaurants, menus, item availability, and prices shown in the app are provided and maintained by individual restaurant partners and may change or become unavailable without notice — for example, if a restaurant closes early, runs out of an item, or is temporarily marked unavailable. We do not guarantee that any specific restaurant or menu item will be available at any given time.

3. Placing an Order & Pricing

• Item prices, delivery fees, platform fees, applicable taxes, and any discounts are calculated and shown to you before you confirm an order.
• Once you confirm an order, the final amount charged is the amount calculated by our system at checkout — not any amount that may have been shown earlier in your session.
• Coupons and promotional offers are subject to their own eligibility conditions and may be withdrawn or changed at any time.

4. Payment

• You may pay online via UPI, card, or wallet through our payment partner, Razorpay, or choose Cash on Delivery where available.
• For online payments, your order is confirmed only once payment is successfully verified.
• We do not have access to, and do not store, your card number, CVV, or UPI PIN — these are handled directly and securely by Razorpay.

5. Order Acceptance & Rejection

Placing an order is a request to purchase, which the restaurant may accept or decline (for example, if it is unable to fulfil the order). If a restaurant declines an order that was already paid for online, the payment is automatically refunded to your original payment method.

6. Cancellation

• You may cancel an order yourself only before the restaurant has started preparing it (i.e. while it is still awaiting acceptance or has just been accepted).
• Once a restaurant has started preparing your order, self-service cancellation is no longer available; please contact support for help with an order already in preparation or later.
• We reserve the right to cancel an order — for example, in cases of restaurant unavailability, suspected fraud, or serviceability issues — and will refund any online payment already made for that order.

7. Refunds

• Cash on Delivery orders involve no online payment, so no refund is applicable if cancelled before delivery.
• For orders paid online that are cancelled or declined before delivery, we initiate a refund to your original payment method through Razorpay. Refund processing times depend on your bank/payment provider and are outside our control.
• If a refund attempt fails, we retry it and you can check the refund status for your order, or contact support for assistance.
• Refunds are not applicable once an order has been successfully delivered, except where required by applicable consumer protection law or at our discretion for a genuine service issue.

8. Delivery

• Estimated delivery times are approximate and may vary due to traffic, weather, restaurant preparation time, or delivery partner availability.
• You are responsible for providing an accurate delivery address and being reasonably available to receive your order.
• Delivery is only available within our currently serviceable areas around Karjan, Gujarat.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Provide false, misleading, or another person's information when creating an account or placing an order.
• Abuse coupons, promotions, or the cancellation/refund process.
• Interfere with or disrupt the Service, or attempt to access it through unauthorised means.
• Post abusive, defamatory, or fraudulent reviews or support messages.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Ratings & Reviews

Reviews you submit for restaurants or delivery partners must be honest and based on your genuine experience. We may remove reviews that violate these Terms.

11. Limitation of Liability

Karjan Food Delivery acts as a platform connecting you with independent restaurant and delivery partners. While we take reasonable steps to facilitate a smooth ordering experience, we are not liable for the quality, safety, or preparation of food provided by restaurant partners, except as required by applicable law. To the maximum extent permitted by law, our liability for any claim relating to the Service is limited to the amount you paid for the order giving rise to the claim.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes your acceptance of the revised Terms. Material changes will be reflected by an updated "Last updated" date on this page.

13. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts having jurisdiction over Karjan, Gujarat.

14. Contact

Questions about these Terms can be sent to us at support@karjanfooddelivery.com.